Ron....well of course not. When you look for assistance on your Sony TV(made in china)...does the manufacturer email you back?? This product is made in china....but when i need assistance i'm not directed to an India call center!! They have staff that was willing to help me out every small step of the way.
Guys, I am from Canada and anyone here that is looking for a thermal camera cannot get any assistance, or is ignored...
I called Sierra Pacific (resellers of the RAZ-IR) 2 weeks ago.... a salesman by the name James helped me out and I had the kit within 2 days.
To be honest, the RAZ-IR is not a "FLIR" or Fluke product...but for under $5000 it gets the JOB done!
I'm on my 4th job and with a few clicks i am making thousands!!! LITERALLY!
If anyone wants sample pictures, reporting screenshots, or even a recent $1700 invoice i just banked on please email me. You can also visit their site..can't remember what it is...but type "thermal camera"into google
My buddy in mighigan also leased one for about $100 a month!! If you're broke you can get started without having to invest $5k!
Thanks
Brian Metters
p.s. I got an email from James asking me to post this to help clear some facts...i hope it helps!